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The Title Concept

This research and design process, "HAND" emphasizes understanding of the current home automation systems and the conceptual user experience design solution relating to IoT device management.

whiteboard image
whiteboard image
monogram 1
monogram 2


A unified IoT Device Management system is crucial in a smart home environment to enhance user experience.


Title Motion

The human hand express gesture, motion, communication, and provide an essential toolset for reshaping better technology. Since the hypothesis is to discover a unified way of controlling devices in a smart home environment, this project chose a human hand as a unified yet evolving visual identity.


Current Technology

The infographic charts that represent the evolution of IoT (Internet of Things) technology and a smart home eco-system by the year 2018.

whiteboard image
whiteboard image

Timeline and Disciplines

The charts display the evolution of the interface design and connected disciplines needed for this project.


Timeline in Motion

The evolution of the IoT technology.

Human Psychology

Investigate relationships between human needs and smart devices.



Classification of human needs.


UX Cycle

As the research progresses into dealing with actual user and data, a need for systematic steps and which types of methods to use became evident. The chart on the bottom displays a cycle of UX research and design process with specific methods and activities to conduct.

UX cycle


Quantitative data was collected to understand and verify the need for device management in a smart home environment.


Data Visualization

The collected data was visually represented for the presentation.

Smart Home data

Mental Model

The model explores the user’s needs and possible areas of improvement of the overall experience of using the automation system.

mental model

System Design

Based on the mental model, this research focused on building a better eco-system for smart home users. The map displays a conceptual model on how a primary user might manage IoT devices by interacting with an artificially intelligent system.



Qualitative Data

The qualitative survey became an important step to validate and understand the users to design an effective device control system.

interview data


The persona provided insights into the target audience in depth.

interview data
persona 1
persona 2

Market Research

The table display features offered by smart home providers.

interview data
interview data
market research


User Story

The following user story is based on qualitative data. The objective of the user story on a whiteboard was to gain insights into a user's needs and motivation.


User Scenario

The storyboard format was used to illustrate two separate user paths to generate ideas further. The sequences helped this research to empathize and understand the motivation of user behavior.

storyboard 1
storyboard 2

Empathy Map

The empathy map allowed this research to visualize pictures of our targeted users.

Empathy Map 1
Empathy Map 2

Experience Map

Experience map provided general user perspectives. This research used a timeline to understand our target user before moving on to creating a journey map.

Empathy Map 1

Journey Map

Journey map displayed a story about our primary users dealing with the experience of using the unified device management system.

Empathy Map 1
Empathy Map 2

Task Flow Analysis

The analysis enabled us to learn the obstacles and decision points of our users. After each interaction points was explored, diagrams were combined to figure out various routes a user might take to complete the same tasks. This process allowed a designer to provide a user with multiple paths to achieve the same goal, which gave the user the freedom to choose different touch points.

All Flow

User Flow

The chart provided multiple routes that our primary user could take.


Wire Flow

The charts below were designed in a combination of wireframes and flowcharts with a cross channel in mind.



The prototype built based on the wireflow charts for further user tests.